Shop information
Returns and refunds
Natural Clean Jersey is the seller and your sole contact for cancellations, returns, damaged or incorrect items and refund updates.
Contact us first
Contact Natural Clean Jersey in writing with your order number and a short explanation before returning anything. We may reasonably request photographs or other information needed to assess damage, a fault or an incorrect item. You do not need to determine who supplied an item: we will assess it and provide the correct return instructions.
30-day change-of-mind returns
We voluntarily offer a 30-day change-of-mind return period, measured from the day you receive the item. Contact us within that period. The item must be unused and returned in its original, resalable condition. This does not prevent the reasonable inspection needed to decide whether to keep it and does not limit statutory rights.
For an ordinary change-of-mind return, you pay the return postage and remain responsible for sending the parcel safely to the destination we authorise. We recommend a tracked or recorded service.
Faulty, damaged, incorrect or missing goods
Contact us promptly. Natural Clean Jersey will assess the issue, provide the appropriate remedy and confirm any return or collection instructions. The customer-paid change-of-mind postage rule does not apply where goods are faulty, damaged, incorrect, misdescribed or otherwise non-conforming.
Where returns go
NCJ-stock products may have different return instructions and must not automatically be sent to MadeKind or our registered office. For a MadeKind-supplied product, an authorised physical return will normally be directed to 107 Strawberry Vale, Twickenham, TW1 4SJ. Do not independently contact or return goods to MadeKind; wait for our instructions. Natural Clean Jersey remains responsible for customer communication and refund handling throughout.
Refunds
Approved refunds are returned to the original payment method. We will not tell you a refund has been made until Worldpay confirms the refund action. Statutory cancellation repayments will be arranged as soon as possible and within the period required by Jersey law. Your bank or payment provider may take additional time to show the funds. Refund calculations use the GST-inclusive amount paid; original delivery charges and return costs are handled according to the reason for return and applicable law.
Nothing in this policy affects your statutory Jersey consumer rights.